The human in the system remains the largest risk to aviation safety. The collection and analysis of error, near-miss and hazard data, and the resulting mitigating actions required to manage them should form the lifeblood of an organisation’s safety improvement process.
Error management is the practical application of Human Factors training. It provides the essential knowledge, tools and a framework to enable organisations to understand the type of errors that are occurring and be able to manage the risk accordingly. It is all about learning from low-consequence/high probability events and is driven by behaviours and culture.
An effective Error Management System must create the capability to:
An error management philosophy seeks to:
Our highly respected Error Management training and skills development programmes have been delivered to hundreds of organisations worldwide. We have helped implement error management across all UK Defence Aviation disciplines, training more than 15,000 military personnel in Air Safety.
We can help you gain ROI from your error management system, fully exploiting the data it returns and understanding how to implement appropriate interventions and mitigations. Our services are designed to facilitate permanent improvements and leave a legacy of improved competence and organisational safety performance. Through our training courses and consulting programmes we can help you resolve issues by:
A vital component of an effective investigation system is the Event Review Group. Simply identifying and reporting events and occurrences is not enough. How reports are investigated is where you can truly reap the benefits from your error management system, switching it from a functional to a performing component of your SMS to support your business.
Error reporting gives you the starting point – data, the ‘what’. Effective investigations give you the ‘why’; what happens next is the role of the Event Review Group. Using their experience as highly trained investigators, our training consultants can help your people know how to assure the root cause and contributing factors have been established so that they can determine effective interventions that will ultimately lead to a range of improved safety benefits.
Please contact us to find out more about how our error management experience and expertise may be of use to you.