Leading aviation safety specialist Baines Simmons, part of the Services Division of global aviation services group, Air Partner, a Wheels Up company, has won the Feefo Platinum Trusted Service award four years in a row. The Trusted Service award recognises businesses that consistently deliver excellent customer experiences as rated by customers.
The Platinum Trusted Service award is the highest level of honour from Feefo, requiring businesses to hold their Gold standard for three years before being awarded Platinum. Feefo accreditation remains unique as it is based on verified reviews from customers, providing real insight into businesses’ customer service performance. In order to achieve Gold standard, companies must have collected at least 50 reviews between January 1st, 2021, and December 31st, 2022, and achieved a Feefo service rating of at least 4.5.
Baines Simmons is a globally trusted advisor on safety, regulation and quality assurance across several safety-critical industries, including aviation. The company’s dedicated team of experts have helped shape and develop over 120,000 professionals’ skillsets, offering training courses in areas including regulatory compliance, safety risk & safety management, airworthiness best practice and quality assurance.
Ian Holder, Managing Director of Baines Simmons, comments: “We are extremely proud to have maintained our Platinum standard for four years running; that is since the standard first existed. We are trusted by some of the largest aviation authorities including the UK Civil Aviation Authority to develop bespoke, comprehensive learning programmes for their members, so it is rewarding to see such high levels of satisfaction. We care deeply about our customers’ experience and to have such positive feedback is a testament to our commitment to delivering the highest quality services.”